DONE: add two voice fallback where there is no malay voicepack, update to display horizontally for number in queue in tv display

fe/web/teller-app/src/pages/BranchDisplayPage/BranchDisplayPage.css

@@ -280,31 +280,36 @@
     margin: 0;
     padding: 0;
     display: flex;
-    flex-direction: column;
+    flex-direction: row;
-    gap: 0.45em;
+    flex-wrap: nowrap;
+    align-items: stretch;
+    gap: 0.55em;
     flex: 1;
     min-height: 0;
-    overflow: auto;
+    overflow: hidden;
 }
 
 .branch-display__waiting-item {
     display: flex;
     align-items: center;
-    justify-content: space-between;
+    justify-content: center;
-    gap: 0.75em;
+    flex: 1 1 0;
-    padding: 0.55em 0.85em;
+    min-width: 0;
+    padding: 0.55em 0.45em;
     border-radius: 0.4em;
     background: var(--bd-surface);
     border: 1px solid var(--bd-border);
-    border-left: 0.2em solid var(--bd-green);
+    border-bottom: 0.2em solid var(--bd-green);
-    flex-shrink: 0;
 }
 
 .branch-display__waiting-number {
-    font-size: clamp(1.35em, 2.4vw, 2.5em);
+    font-size: clamp(1.2em, 2vw, 2.25em);
     font-weight: 700;
     letter-spacing: -0.02em;
     color: var(--bd-accent);
+    white-space: nowrap;
+    overflow: hidden;
+    text-overflow: ellipsis;
 }
 
 .branch-display__waiting-service {

fe/web/teller-app/src/pages/BranchDisplayPage/BranchDisplayPage.jsx

@@ -214,6 +214,8 @@ export default function BranchDisplayPage() {
         [tickets]
     );
 
+    const waitingPreview = useMemo(() => waiting.slice(0, 5), [waiting]);
+
     const sortedStations = useMemo(
         () => [...stations].sort((a, b) => String(a.name).localeCompare(String(b.name))),
         [stations]
@@ -285,7 +287,7 @@ export default function BranchDisplayPage() {
                             <p className="branch-display__empty">Tiada nombor dalam giliran.</p>
                         ) : (
                             <ul className="branch-display__waiting-list">
-                                {waiting.map((ticket) => (
+                                {waitingPreview.map((ticket) => (
                                     <li key={ticket.id} className="branch-display__waiting-item">
                                         <span className="branch-display__waiting-number">
                                             {ticket.number}

fe/web/teller-app/src/utils/queueCallSound.js

@@ -122,7 +122,8 @@ export function getNewServingCalls(previous, nextOrTickets) {
         calls.push({
             stationId,
             ticketNumber: number,
-            stationName: ticket.station.name ?? `Stesen ${stationId}`,
+            // Leave unset when missing so speech can pick Stesen/Station by locale.
+            stationName: ticket.station.name ?? undefined,
         });
     }
 

fe/web/teller-app/src/utils/queueCallSpeech.js

@@ -1,4 +1,5 @@
 const MALAY_LANG = 'ms-MY';
+const ENGLISH_LANG = 'en-US';
 
 const MALAY_DIGITS = [
     'kosong',
@@ -13,6 +14,19 @@ const MALAY_DIGITS = [
     'sembilan',
 ];
 
+const ENGLISH_DIGITS = [
+    'zero',
+    'one',
+    'two',
+    'three',
+    'four',
+    'five',
+    'six',
+    'seven',
+    'eight',
+    'nine',
+];
+
 let speechUnlocked = false;
 let speechQueue = [];
 let speaking = false;
@@ -35,27 +49,68 @@ function pickMalayVoice() {
     );
 }
 
+function pickEnglishVoice() {
+    const voices = loadVoices();
+    return (
+        voices.find((voice) => voice.lang === ENGLISH_LANG) ||
+        voices.find((voice) => voice.lang.startsWith('en')) ||
+        null
+    );
+}
+
 /**
- * Spell ticket numbers digit-by-digit in Malay for clearer announcements.
+ * Prefer Malay when a Malay voice pack is installed; otherwise fall back to English
+ * (common on Windows branches without the Malay language pack).
  */
-export function formatTicketNumberForSpeech(ticketNumber) {
+function resolveSpeechLocale() {
+    const malayVoice = pickMalayVoice();
+    if (malayVoice) {
+        return { lang: MALAY_LANG, voice: malayVoice, locale: 'ms' };
+    }
+
+    const englishVoice = pickEnglishVoice();
+    return {
+        lang: ENGLISH_LANG,
+        voice: englishVoice,
+        locale: 'en',
+    };
+}
+
+function formatTicketNumberForSpeech(ticketNumber, digits) {
     return String(ticketNumber)
         .trim()
         .split('')
         .map((character) => {
             if (/\d/.test(character)) {
-                return MALAY_DIGITS[Number(character)];
+                return digits[Number(character)];
             }
             return character;
         })
         .join(' ');
 }
 
+function resolveStationName(stationName, stationId, locale) {
+    if (stationName) return stationName;
+    return locale === 'ms' ? `Stesen ${stationId}` : `Station ${stationId}`;
+}
+
 export function formatMalayAnnouncement(ticketNumber, stationName) {
-    const spokenNumber = formatTicketNumberForSpeech(ticketNumber);
+    const spokenNumber = formatTicketNumberForSpeech(ticketNumber, MALAY_DIGITS);
     return `Nombor giliran ${spokenNumber}, sila ke ${stationName}.`;
 }
 
+export function formatEnglishAnnouncement(ticketNumber, stationName) {
+    const spokenNumber = formatTicketNumberForSpeech(ticketNumber, ENGLISH_DIGITS);
+    return `Queue number ${spokenNumber}, please proceed to ${stationName}.`;
+}
+
+function formatAnnouncement(ticketNumber, stationName, locale) {
+    if (locale === 'ms') {
+        return formatMalayAnnouncement(ticketNumber, stationName);
+    }
+    return formatEnglishAnnouncement(ticketNumber, stationName);
+}
+
 /**
  * Call once after a user gesture so later speech is allowed on strict browsers.
  */
@@ -64,9 +119,10 @@ export function unlockQueueSpeech() {
 
     try {
         loadVoices();
+        const { lang } = resolveSpeechLocale();
         const utterance = new SpeechSynthesisUtterance('');
         utterance.volume = 0;
-        utterance.lang = MALAY_LANG;
+        utterance.lang = lang;
         window.speechSynthesis.speak(utterance);
     } catch {
         // Ignore unlock failures; real announcements will still be attempted.
@@ -79,11 +135,10 @@ function processSpeechQueue() {
     if (speaking || speechQueue.length === 0 || !speechSynthesisAvailable()) return;
 
     speaking = true;
-    const text = speechQueue.shift();
+    const { text, lang, voice } = speechQueue.shift();
     const utterance = new SpeechSynthesisUtterance(text);
-    utterance.lang = MALAY_LANG;
+    utterance.lang = lang;
 
-    const voice = pickMalayVoice();
     if (voice) {
         utterance.voice = voice;
     }
@@ -105,18 +160,28 @@ function processSpeechQueue() {
 }
 
 /**
- * Queue Malay voice announcements for one or more station calls.
+ * Queue voice announcements for one or more station calls.
- * @param {{ ticketNumber: string, stationName: string }[]} calls
+ * Uses Malay when available, otherwise English.
+ * @param {{ ticketNumber: string, stationName?: string, stationId?: string }[]} calls
  */
 export function announceQueueCalls(calls) {
     if (!calls?.length || !speechSynthesisAvailable()) return;
 
     unlockQueueSpeech();
 
+    const { lang, voice, locale } = resolveSpeechLocale();
+
     for (const call of calls) {
-        speechQueue.push(
+        const stationName = resolveStationName(
-            formatMalayAnnouncement(call.ticketNumber, call.stationName)
+            call.stationName,
+            call.stationId,
+            locale
         );
+        speechQueue.push({
+            text: formatAnnouncement(call.ticketNumber, stationName, locale),
+            lang,
+            voice,
+        });
     }
 
     processSpeechQueue();